Skills
Customer Support > Insurance > Medical Insurance
5-10 Years
English Communication
10+ Years
Microsoft word
5-10 Years
Compliance
5-10 Years
Credentialing / Onboarding
2-5 Years
Medical Records Management
2-5 Years
- Customer Service
5-10 Years
Cost Estimate > Microsoft Excel
5-10 Years
Case Management
2-5 Years
Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets
2-5 Years
Customer Support > Sales Support > Account Retention > Marketing > Executive Assistance
2-5 Years
meal planning
Less than 6 Months
Experience highlights
Compliance Coordinator
RSMC Services Inc.
·
February/2024
–
/
Manage credentialing and compliance processes for dental staffing agency. Collect documentation, verify licenses, maintain records, conduct audits, send compliance reminders, assist with enrollment and onboarding, review resumes and conduct interviews.
Life style Coach / Meal Planner
Tahj
·
September/2024
–
/
Develop weekly balanced meal plans tailored to nutritional goals and lifestyle needs. Promote sustainable eating habits and support clients in achieving fitness and wellness goals.
Billing, Case and Compliance Manager | Executive Assistant
Hands working virtually (HWV)
·
September/2022
–
Present
Supported physicians' offices with credentialing, referral requests, claims processing for HMO/PPO/Medicare. Handled authorization requests, coordinated injection procedures, prepared daily reports, organized medical documentation, managed schedules and telehealth coordination.
Customer Service Representative | Transition Coach
Concentrix (former Convergys)
·
August/2014
–
Present
Handled inbound calls for benefit verification, precertification, claim status and coverage information. Reviewed CPT codes and checked authorization statuses. Coached new agents with feedback, call audits and performance improvement support.
