Customer Support Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a customer-focused professional with experience in customer service, finance account support, tutoring, cold calling, lead generation, and appointment setting. I have handled customer inquiries, billing concerns, payment arrangements, and follow-ups while maintaining professionalism and patience.

I have strong communication, problem-solving, and organizational skills, and I can adapt my approach to different customer needs. I am comfortable using online tools, learning new systems, and working toward performance goals. I value providing reliable support, building positive customer relationships, and making sure customers feel heard and assisted.

I am eager to contribute my skills to a remote team where I can provide excellent customer service, continue learning, and grow professionally.

Skills & Experience

Skills

Customer Service Representative 1-2 Years

Office and Administration > Data Collection > Skip Tracing 1-2 Years

English Communication 5-10 Years

CRM management 2-5 Years

Negotiation 2-5 Years

- Customer Service 2-5 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 2-5 Years

CRM > Salesforce 1-2 Years

Account Management; Customer Support > Sales Support > Lead Generation 2-5 Years

Cold Calling 2-5 Years

Customer Support > Customer Service > Debt Collection 2-5 Years

Customer Support > Chat Support > Email > Outbound sales > Inbound sales > Lead generation > Cold Calling > Retentions > Collections > Real Estate 1-2 Years

✔️Marketing > Appointment Setting 1-2 Years

Apollo.io, LinkedIn, Zillow, Redfin 1-2 Years

Cold Calling & Lead Generation Persuasive Communication & Sales Pitching Objection Handling & Rebuttal Techniques 2-5 Years

Experience highlights

Virtual Assistant Cold Caller/Appointment Setting

WINDOWSTILL · June/2026 – Present

Conducted outbound cold calls and SMS outreach to real estate agents, prospected leads via Zillow, promoted real estate media solutions, and maintained accurate lead records using WindowStill OS.

Customer Service Representative

EDUCATIONAL TUTORIAL SERVICES · January/2026 – Present

Conducted face-to-face tutoring sessions, designed learning materials, managed lesson plans, oversaw student progress, and handled scheduling and communication.

Customer Service Representative

CONCENTRIX · January/2024 – Present

Handled billing inquiries, complaints, and account issues across multiple departments with strong problem-solving and conflict resolution abilities in high-pressure environments.

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