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Karmela Coleen S.

Senior Data Analyst | QA & Customer Experience Insights | Reporting & Process Improvement

Verified
$7/hr

Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Associate Degree

English proficiency Fluent

Professional Summary

Expert in reporting, CX ops & process improvement | Delivers actionable insights to boost customer satisfaction & operational efficiency

Skills & Experience

Skills

Customer Experience 5-10 Years
Data Analysis and Interpretation 2-5 Years
Quality Assurance and Quality Auditing 2-5 Years

Experience highlights

Senior Data Analyst - Global Analytic Insights
Concentrix · June/2023 – /
Specialist - Global Analytic Insights
Concentrix · December/2022 – Present
Quality Assurance Analyst
Hinduja Global Solutions Ltd · May/2020 – Present
Senior Customer Service Representative/Escalations Specialist
Hinduja Global Solutions Ltd · April/2017 – Present
Customer Service Representative/General, Retentions, and Upsell
Hinduja Global Solutions Ltd · October/2016 – Present
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