Skills
Customer Support > Chat Support > Email >Inbound Phone Handling
6 Months to 1 Year
Customer Support > Email Support and chat support
6 Months to 1 Year
Virtual Assistant> Marketing > Digital Marketing
2-5 Years
Experience highlights
Customer Support
Alorica, Inc.
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October/2023
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Present
As a Customer Support Specialist, I provided top-tier assistance to customers through phone, email, and live chat, ensuring prompt and empathetic resolution of issues ranging from product inquiries and order tracking to refunds and replacements. I worked in a fast-paced environment where I consistently met performance targets, maintained a positive customer satisfaction rating, and handled escalations with professionalism.
Project Manager
Studykik, LLC
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May/2015
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Present
As a Project Manager at Studykik, I led the planning, coordination, and execution of clinical trial recruitment campaigns. I collaborated with cross-functional teams—including marketing, design, and client services—to ensure timely delivery of high-quality projects that met client objectives. My role involved overseeing daily operations, managing project timelines, communicating with sponsors and research sites, and optimizing workflows for efficiency. I utilized tools like Trello and Pipedrive.
Social Media Manager
Galleries on the Go
·
May/2015
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/
As a Social Media Manager at Galleries on the Go, I was responsible for developing and executing creative strategies to enhance the brand’s online presence and promote local art events. I managed content across platforms like Facebook and Instagram, created engaging posts, scheduled regular updates, and interacted with followers to boost engagement. I collaborated with artists and event organizers to highlight featured works.
