Skills
Customer Service Representative Phone/Email Tier 2
2-5 Years
Office and Administration > File Management
2-5 Years
Office and Administration > Microsoft Outlook
2-5 Years
Inbox Management
2-5 Years
3CX
2-5 Years
MS Teams
2-5 Years
Office and Administration > Microsoft 365 > SharePoint
1-2 Years
Web Design
Less than 6 Months
CRM management
2-5 Years
~Data Entry
5-10 Years
Health Insurance
5-10 Years
Data & Reports
2-5 Years
Design > GoHighLevel
Less than 6 Months
Reporting & Data Handling
2-5 Years
Experience highlights
Admin Virtual Assistant / Data Entry Validation Specialist
Kinetic Innovative Staffing
·
January/2023
–
Present
Fully remote role supporting Australia-based loyalty program team. Maintained Kademi CRM records, built recurring Excel/Google Sheets reports, organized SharePoint files, managed high-volume data with full accuracy.
E-Commerce Business Owner
Self-Directed
·
August/2019
–
Present
Solo online retail operation on Lazada and Facebook. Managed product sourcing, listings, inventory, packing, logistics coordination, customer communications, and order fulfillment independently.
Customer Service Representative - Health Insurance
Acquire BPO Philippines
·
September/2016
–
Present
Handled inbound calls for Australian health insurance members. Processed coverage queries, claims concerns, out-of-pocket calculations. Maintained accuracy and composure on high-volume, high-emotion calls.
Provider Service Agent – Health Insurance
Hinduja Global Solutions
·
August/2014
–
Present
Served US health insurance account. Handled provider inquiries, verified documents, processed requests in full data privacy compliance. Coordinated with internal teams to resolve issues.
Freelance PDF-to-Text Conversion Specialist
US Client
·
January/2008
–
Present
Long-term remote contract specializing in document conversion with formatting accuracy and self-managed deadlines.
