Skills
Customer Support
5-10 Years
Email Support ,Appointment Setting, Remove Appointment Setting ,Property Management , Customer Support
2-5 Years
CRM Management (Go High Level)
2-5 Years
Zendesk and Slack
2-5 Years
Operations Support & Task Coordination
2-5 Years
Google Workspace ( Docs, Sheets, Drive, Gmail, Calendar )
2-5 Years
Project Documentation & Coordination (or Administrative Coordination)
2-5 Years
Systems and Workflow Organization
2-5 Years
AI & Automation Tools (ChatGPT)
1-2 Years
Executive Assistance & Administrative Support
2-5 Years
Experience highlights
Executive Assistant / Customer Support / AI Automation
Ninja VA
·
May/2024
–
Present
Provided executive assistance, customer support, admin coordination, CRM updates, documentation, scheduling support, and workflow organization for remote business operations. Used AI tools to support SOP drafts, summaries, templates, research, task organization, and process improvement. Helped keep information organized, improve handoffs, and reduce missed follow-ups across daily admin workflows.
Lead Coordinator
ResolvedCX
·
April/2023
–
Present
Supported U.S.-based healthcare and customer service operations through patient/customer communication, documentation, follow-ups, internal coordination, prior authorization-related updates, and escalation support. Helped organize team workflows, monitor pending items, support agents, and maintain accurate records while ensuring sensitive information was handled carefully.
Customer Service Expert / Insurance Claims Expert / Sales Expert
Asurion Philippines
·
May/2021
–
Present
Handled customer support for claims, protection plans, account concerns, repair or replacement updates, coverage questions, billing-related issues, and escalations. Provided clear support through customer communication channels, documented interactions accurately, followed company policies, and helped customers understand their next steps.
Customer Service Representative / SME / Technical Support
iQor
·
July/2017
–
Present
Handled customer service support for U.S.-based accounts through phone, email, or chat. Assisted with account concerns, billing questions, complaints, documentation, follow-ups, and escalations. Maintained accurate records, followed internal processes, and provided clear, patient, and professional support.
