Skills
Customer Relationship Management (CRM)
1-2 Years
Chat & Email Support
1-2 Years
Written Communication
2-5 Years
Supervisor For Operations
2-5 Years
Spread sheet
2-5 Years
Customer Support > Customer Service > Fraud detection
1-2 Years
Team Leadership
2-5 Years
Content Moderation
2-5 Years
Compliance
1-2 Years
GBP Optimization
2-5 Years
Chat
2-5 Years
- Customer Service
2-5 Years
Process Management
2-5 Years
Rapport building
2-5 Years
Inbox, Ticket & Queue Management
2-5 Years
Experience highlights
Supervisor – Content Moderation & Chat Operations
Teleperformance
·
January/2023
–
Present
Directed team of 15 customer experts handling digital interactions. Optimized KPIs including AHT and response latency. Developed chat scripts and coached team on empathetic customer engagement.
Fraud Analyst
Teleperformance
·
October/2022
–
Present
Monitored real-time transaction queues across e-commerce and digital wallet platforms. Investigated 200+ flagged instances monthly with 98% accuracy rate while following compliance protocols.
