Skills
Customer Suppor for online Retail Store
2-5 Years
Customer Service Representative
5-10 Years
Client Onboarding
2-5 Years
Appointment scheduling & calendar management - High-volume outbound calling experience
5-10 Years
Experience highlights
Customer Service
Solutran Healthcare
·
November/2025
–
Present
Deliver and manage supplemental benefits and additional rewards that
members are not aware of that results in member retention.
Assisting healthcare patient members to arrange, schedule, follow up for their
medical rides.
Recruitment | Customer Support | Customer Service
Epic Desk Inc.
·
December/2024
–
Present
Calling US applicants via Indeed
Screening and doing the initial interview
Scheduling final interview with the CEO
Answering/Resolving tickets via Zendesk and Discord
Tracking orders via Shopify and following up with Fulfillment Team
Creating new orders/ duplicating/ modifying orders via Shopify
Appointment Setter
Next2Med
·
May/2021
–
Present
B2B Account
Getting past the gatekeeper to speak to the decision maker.
Setting an appointment with the Decision Maker for the CEO to close the deal
Appointment Setter | Team Leader | Recruitment
Taskblocking
·
March/2021
–
Present
Conducted cold calling and initiated contact with potential clients.
Coordinate and schedule meetings or property viewings.
Conducted initial interviews with applicants.
Managing teams of appointment setters
Appointment Setter | Account Manager
Carelytics | Prime Enroll
·
February/2018
–
Present
Conducted cold calling to set appointments for home and auto
insurance quotes.
Setting appointments for life insurance/ retirement plan review.
Calling and closing sales with Insurance Agents to avail our ACA/Medicare leads
and Virtual Assistance Program