Skills
customer service representative
2-5 Years
Administrative Support
2-5 Years
Shopify product lister
6 Months to 1 Year
Experience highlights
Administrative Assistant
GMATHS
·
November/2021
–
/
Provides organizational and clerical support to ensure smooth office operations. Handled communication, scheduling and document management.
Corporate Travel Consultant | Client Care
IGT Solutions
·
July/2018
–
Present
Assisted clients via voice, chat, and email, bookings, and refunds. Arranged flights, hotels, rail, car rentals, and transfers using GDS tools like Amadeus. Managed bookings and internal CRMs across time zones.
Technical Support Representative | GOPRO
Convergy’s Philippines
·
January/2017
–
Present
Provided timely and professional technical support to customers using GoPro camera and accessories via phone, chat, and email. Diagnosed hardware, software, and connectivity issues across multiple GoPro product lines
Customer Service Representative
AMAZON.COM
·
January/2015
–
Present
Handled a high volume of support tickets and responded to customer inquiries via phone, regarding orders, returns, refunds, payments, and account-related concerns. Assisted customers with tracking shipments, managing Prime memberships, and resolving delivery issues or missing items. Escalated complex issues to the appropriate departments such as logistics, payment processing, or fraud prevention
