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Mercedes Josefina C.

Appointment Setter, Social Media Creator, Customer Service, SME

Verified
$6/hr

Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Associate Degree

English proficiency Conversational

Professional Summary

Dedicated customer service professional with over 10 years of experience in
inbound/outbound calling, customer retention, and appointment setting. Proven ability to
manage teams, coach agents, and exceed performance metrics. Skilled in CRM systems,
social media content creation, and email marketing. Eager to leverage extensive customer-facing experience and leadership capabilities to drive client satisfaction and achieve
business objectives.

Skills & Experience

Skills

Appointment Setter 2-5 Years
1-2 Years
Team Leadership 5-10 Years
Google Suite 2-5 Years
Content Creation > Social Media Content Creation 2-5 Years
Microsoft word 2-5 Years
Jotform 1-2 Years
Google My Business 1-2 Years
- Customer Service 10+ Years
CRM Systems 5-10 Years
Avaya 2-5 Years
Inbound & Outbound Calling 10+ Years
Copywriting > Data Entry > Email Marketing 2-5 Years
✔️Marketing > Appointment Setting 5-10 Years
Customer Service>Sales 5-10 Years

Experience highlights

Appointment Setter, Social Media Creator, Customer Service
Better Barter Services, Inc · January/2026 – Present
Created engaging social media content, managed email marketing campaigns, conducted market research, handled customer service inquiries, executed outbound sales calls, and managed member transactions using Jotform, Constant Contact, and Google My Business.
Appointment Setter
The Good Agent Team of Keller Williams · January/2026 – Present
Scheduled appointments for real estate agents and lenders. Followed up with buyer and seller clients from Chime, Homelight, Opcity, Zillow, and Ring Central. Conducted circle prospecting.
Appointment Setter
ReMax · January/2026 – Present
Arranged appointments for realtors. Executed cold calls via Vulcan 7 platform to follow up with buyer and seller clients. Performed circle prospecting to expand lead pool.
Text Processor / Customer Service Chat Support
Offsourcing · January/2026 – Present
Aided members with order tracking and product exchanges. Retained customers through membership value reinforcement for Just Fab, Dazzle, and Fabletics. Provided chat support.
Team Leader
VXI - CLG Mobility · September/2020 – Present
Monitored agent performance through call reviews. Coached agents to achieve monthly KPIs. Communicated client information to teams. Developed strategies to achieve targets and ensure customer satisfaction.
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