customer support specialist

Verified

$8/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

With 14 years of combined experience in customer service, sales, and retention across diverse industries—including travel, publishing, marketing, real estate, and telecommunications—I bring a proven track record of success. I’m a highly driven professional with strong communication and problem-solving skills, committed to building strong client relationships and ensuring every interaction is seamless and positive.

I hold a degree in Business Administration with a major in Marketing Management, and I also have experience in recruitment and employee retention.

My expertise, skills, work ethic, long-term goals, and positive attitude make me a dedicated and valuable asset to any organization. I’m passionate about breaking down barriers and ensuring every client enjoys a consistently positive experience.

Skills & Experience

Skills

Customer Retention & Relationship Management 1-2 Years

Technical / computer support 2-5 Years

Accounting > Investment Accounting > Strategic Planning 1-2 Years

Office and Administration > Travel Planning 2-5 Years

5-10 Years

Recruitment 2-5 Years

Customer Retention 5-10 Years

Schedule Management 1-2 Years

- Customer Service 10+ Years

Candidate Screening 2-5 Years

Account Management; Customer Support > Sales Support > Lead Generation 5-10 Years

Customer Support>e-commerce>SaaS>marketing 5-10 Years

Customer Support > Chat Support >Technical Support 2-5 Years

Recruitment & Applicant Screening 6 Months to 1 Year

Customer Service>Sales 10+ Years

Experience highlights

Customer Service Scheduler VA (Inbound)

X1 Sales and Lettings · January/2024 – /

Managed schedules and calendars for potential renters using digital calendar systems and booking tools. Ensured clear visibility of available dates, efficient booking requests, and easy management of confirmations and cancellations.

Recruitment VA (Outbound)

Solgen Power · January/2022 – Present

Oversaw sourcing, screening, and selecting candidates to meet organizational staffing requirements. Implemented tailored recruitment strategies, conducted interviews, and assessed candidate qualifications.

Sales & Customer Service (Inbound)

Forward BPO · January/2019 – Present

Handled incoming enquiries and leads, guiding potential customers through sales process. Provided product information to prospective and new customers to convert leads into sales.

Publishing & Marketing Consultant (Outbound)

Elink Systems & Concept · January/2017 – Present

Guided authors through publishing process including manuscript evaluation, editing, production, marketing, and distribution. Provided specialized advice for traditional, self, and hybrid publishing avenues.

Travel Agent Sales & Customer Service (Inbound)

Dyninno Inc. · January/2013 – Present

Helped clients plan and book travel arrangements, providing expert advice and personalized itineraries. Researched destinations, booked flights, accommodations, activities, and handled travel documentation.

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