Customer Service

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Customer Service Representative skilled in managing customer inquiries and resolving issues to enhance satisfaction and retention.

Skills & Experience

Skills

Customer Support 1-2 Years

Customer Support > Chat Support 1-2 Years

customer service representative 5-10 Years

Experience highlights

Galley Steward

Princess Cruises · November/2022 – /

• Coordinated inventory rotation and waste disposal to uphold sanitation standards, reducing
contamination risks and supporting regulatory compliance in food preparation areas.
• Sanitized and organized galley workstations to uphold health standards, contributing to a safer
and more efficient food preparation environment.
• Maintained inventory of galley supplies to ensure uninterrupted meal service, supporting
consistent guest satisfaction throughout voyages.

Customer Service Representative

Concentrix · January/2019 – Present

• Handled complex customer inquiries with patience and clarity, improving overall resolution
times and enhancing customer retention rates.
• Verified customer account information with precision, reducing errors and improving overall
accuracy in service delivery and billing processes.
• Handled complex customer inquiries efficiently, improving overall resolution speed and
enhancing customer satisfaction during high-volume service periods.

Customer Service Representative

Sutherland Philippines · October/2017 – Present

• Processed customer inquiries promptly, ensuring accurate information delivery and improving
overall customer satisfaction.
• Resolved billing and account issues efficiently, maintaining compliance with company
policies and reducing escalations.
• Collaborated with cross-functional teams to address product concerns, enhancing service
quality and customer trust.
• Documented customer interactions systematically to maintain data accuracy and support
continuous improvement initiatives.

Customer Service Representative

24/7 ai · February/2015 – Present

• Handled inbound customer inquiries to resolve issues efficiently, improving overall customer
satisfaction and response time.
• Processed service requests and transactions with accuracy, ensuring data integrity and
compliance with company policies.
• Collaborated with internal teams to escalate and resolve complex concerns, enhancing issue
resolution speed and customer retention.
• Documented customer interactions and feedback systematically, contributing to quality
assurance.

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