Skills
Team Leadership
5-10 Years
Problem-Solving
5-10 Years
Quality Assurance
5-10 Years
Communication
10+ Years
Customer Service Orientation
10+ Years
Data Analysis & Reporting
2-5 Years
Performance Monitoring & Analysis
2-5 Years
Experience highlights
Assistant Call Center Manager
TELEPHILIPPINES, INC
·
April/2016
–
Present
Setting goals for performance to comply with client targets. Executing action plans,
organizing workflow and ensuring that employees understand their duties or delegated tasks.
Monitoring employee productivity and providing constructive feedback and coaching