Skills
1-2 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
10+ Years
Servicenow
2-5 Years
- Customer Service
10+ Years
Escalation Management
5-10 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Healthcare Support
5-10 Years
Siebel CRM
2-5 Years
Ticket Management
5-10 Years
Experience highlights
Tier 3 Technical Support / Multivendor Call Manager
TeleTech (TTEC)
·
February/2021
–
/
Coordinate service requests between healthcare clients, vendors, and field engineers. Manage service tickets in Siebel CRM and process purchase orders through ServiceNow. Handle escalated issues and maintain documentation.
Customer Service Representative - OptumRx Mail Order Pharmacy
TeleTech (TTEC)
·
September/2019
–
Present
Provided customer support for prescription orders and delivery inquiries. Coordinated order tracking using FedEx systems. Maintained confidential patient information and documented interactions accurately.
Customer Service Representative - Blue Cross Blue Shield
TeleTech (TTEC)
·
May/2014
–
Present
Supported provider inquiries regarding benefits, eligibility, and claims. Researched accounts, resolved escalated concerns, processed payment postings, and performed call evaluations.
