Customer Support Specialist | Technical Support & Virtual Assistant

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced Customer Support Specialist & Technical Support Representative with 2+ years of hands-on expertise in non-voice chat, email support, and client communications for global accounts (including T-Mobile and Canva).

Key Skills & Expertise:
• Customer Experience: High-concurrency chat/email support, account billing, payment management, troubleshooting, and inbox management.
• Digital Media & Graphics: Proficient in Canva for visual content creation, layout design, and basic video editing/gaming highlights assembly.
• Technical & E-Commerce Workflow: Adaptable with CRM tools, ticketing systems, and web/storefront management principles.

Dedicated, detail-oriented, and equipped with a high-performance work environment. Ready to deliver efficient, reliable, and empathetic support to help your business scale!

Skills & Experience

Skills

Chat support 1-2 Years

Marketing > Social Media Management > Meta Business Suite Less than 6 Months

Content Moderation 6 Months to 1 Year

Customer Retention 1-2 Years

Customer Service > Payment Processing 1-2 Years

Patience, Upselling and Cross-selling, Resilience, Computer Skills, Problem-Solving and Communication skills. 1-2 Years

A+ Content Creation 2-5 Years

CRM & Tools 1-2 Years

Conflict Resolution & De-escalation 1-2 Years

Canva> Basic Photoshop> 2D Design > Autocad > Sketchup > Capcut 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 1-2 Years

Billing & Account Management 1-2 Years

Design > Canva Graphic Design > Video Editing 2-5 Years

Experience highlights

Part-Time Video Editor & UGC Creator

Self-Employed · January/2026 – /

Created and edited engaging short-form vertical videos. Handled end-to-end editing including cuts, sound design, transitions, and hooks.

Customer Support & Billing Specialist

Canva · January/2026 – Present

Provided non-voice chat and email support to global customers. Managed billing inquiries, subscriptions, and account troubleshooting with high satisfaction ratings.

Chat Support Representative

T-Mobile · January/2026 – Present

Handled real-time chat for billing, payments, and line management. Cross-sold devices and plans while maintaining excellent metrics and security compliance.

US Content Moderator

TikTok · January/2026 – Present

Enforced community guidelines by reviewing user-generated content. Flagged prohibited materials using internal tools with high accuracy in queue management.

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