Project Manager | Operations Manager

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I bring over 15 years of experience across project management, operations, workforce planning, and performance reporting in BPO and Australian-owned businesses. I help teams turn business needs into clear tasks, improve workflows, and deliver reliable results.

As a Project Manager, I coordinate developers and stakeholders from requirements gathering through testing, implementation, and handover. My work includes workflow automation, employee scorecards, attendance and leave processes, and management dashboards using Zoho People, Projects, and Analytics.

My workforce and operations background includes scheduling, capacity planning, coaching, and client coordination. I’m hands-on with validating data, resolving reporting gaps, documenting processes, and following up on details that could delay delivery. I’m seeking a remote project or operations management role where I can bring structure, accountability, and practical process improvements.

Skills & Experience

Skills

Team Leadership 5-10 Years

Process improvement 5-10 Years

Workforce Planning 5-10 Years

Applicant Tracking System > Zoho 2-5 Years

● Project Management 2-5 Years

ClickUp 1-2 Years

Project & Operations Coordination 10+ Years

Performance Management 5-10 Years

Stakeholder & Client Communication 2-5 Years

Data Management & Operational Reporting 5-10 Years

Analytics 2-5 Years

Dashboard Development 2-5 Years

Workflow Automation 2-5 Years

Requirements Gathering 2-5 Years

Experience highlights

Project Manager

Elka Asenso Outsourcing Inc. · January/2023 – /

Coordinates team of 3 developers on workflow automation and process improvement projects. Manages 20+ KPI dashboards and Zoho workflows reducing manual data entry by 80%. Delivers solution design through post-launch enhancements.

Lead Performance Coach

Elka Asenso Outsourcing Inc. · January/2021 – Present

Led Performance Coaches establishing consistent standards. Reviewed KPI trends and capacity, partnered with HR on performance improvement plans and employee retention.

Performance Coach

Elka Asenso Outsourcing Inc. · January/2020 – Present

Supported 40+ Financial Administrators in Australian offshoring environment. Analysed productivity and quality data, conducted one-on-one coaching and created improvement plans.

Performance Coach

GOVA Inc. · January/2019 – Present

Managed performance for 30+ VAs supporting 20 client accounts. Conducted client and VA check-ins, investigated concerns and coordinated productivity reporting for performance reviews.

Workforce Supervisor

Qualfon Philippines · January/2010 – Present

Led workforce operations team for planning, scheduling and staffing in high-volume BPO. Established reporting standards and created scheduling process during Verint transition.

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