Customer Support & Technical Specialist | Content Creator (Video & Photo Editing) |

Provided customer support for clients managing investment accounts, addressing inquiries and resolving concerns.

Assisted customers in navigating investment platforms and tools to make informed decisions.

Managed account updates, ensuring accurate information and prompt responses to inquiries.

Supported the company’s goal of fostering long-term client relationships by delivering exceptional service.

Supported production teams by ensuring deadlines were met and quality standards maintained.

Assisted in organizing and coordinating various aspects of production for List Report projects.

Managed scheduling and ensured that all required resources were available for smooth operations.

Streamlined workflow processes to improve production timelines and reduce delays

Provided customer support for clients managing investment accounts, addressing inquiries and resolving concerns.

Assisted customers in navigating investment platforms and tools to make informed decisions.

Managed account updates, ensuring accurate information and prompt responses to inquiries.

Supported the company’s goal of fostering long-term client relationships by delivering exceptional service.

Delivered technical support for T-Mobile customers experiencing connectivity or device issues.

Troubleshot hardware and software issues, providing solutions that improved device performance.

Maintained strong communication with clients, explaining complex technical concepts in simple terms.

Contributed to a team that exceeded service level agreements and customer retention targets.

Assisted customers in resolving issues related to Microsoft products and services.

Provided troubleshooting support via phone, email, and live chat for software-related problems.

Guided customers in making purchases and setting up their accounts, ensuring a smooth customer experience.

Achieved high customer satisfaction scores by providing timely and effective solutions.