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Sheena Ann N.

Customer Service Representative - Tech Support - Logistics Specialist - Site Engineer

Verified
$3/hr

Outline

Looking for Full-Time work (8 hours/day) at $3/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Site Engineer- Supervise site construction works to ensure that all accomplishments are aligned with Engineering standards and specifications and proficient in Cost and Material Estimation.
Logistics Specialist- Tracking freight deliveries from departure to arrival. Communicates with carriers and receivers for fast and smooth deliveries.
Tech Support/Customer Service Representative - Assist customer on Technical Issues trough email, calls, and chat.

Skills & Experience

Skills

Tech and Chat support 1-2 Years
Cost Estimate 2-5 Years
Leadership 1-2 Years
Communication 2-5 Years
Cost estimation 1-2 Years
Engineering 1-2 Years
Conflict Resolution 2-5 Years
Construction 1-2 Years
~Data Entry 1-2 Years
- Customer Service 1-2 Years
● Project Management 1-2 Years
Construction Occupational Safety and Health (COSH) Less than 6 Months
Civil works, 1-2 Years
Customer Support > Chat Support >Technical Support 1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

Experience highlights

Project in Charge/Site Engineer
Venlexgab Engineering Services · February/2024 – Present
Managing civil works and steel structure erection. Coordinating with clients, procuring materials, developing project plans, and providing technical guidance to teams and subcontractors.
Site Engineer
FSquare Constructions · March/2023 – Present
Conducted site visits on roads, buildings, and flood control projects. Prepared BOQ, BOM, cost estimates, and financial documents. Provided technical advice for project challenges.
Customer Service Representative
Ignited Virtual Outsourcing Services · July/2021 – Present
Handled inbound calls, emails, and chats providing solutions to technical queries. De-escalated complaints and collaborated with technical support to streamline ticket resolution.
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