Skills
Technical Skill
1-2 Years
Communication & Collaboration
2-5 Years
Technical and Customer service
2-5 Years
Quality Assurance (QA)
1-2 Years
Proactive time management
1-2 Years
Experience highlights
Customer Service Representative, Quality Assurance Agent, VA
NX Solutions Services
·
February/2023
–
Present
As a Customer Service Representative, I handled inquiries and resolved issues with patience and clarity, ensuring each interaction left the customer satisfied. In the Quality Assurance Agent role, I evaluated processes and outputs against standards, identified gaps, and implemented improvements to boost accuracy and efficiency. As a Virtual Assistant, I organized tasks, managed calendars, prepared documents, and supported teams with reliable administrative support, all while maintaining meticulo
Admin Assistant
JNL Japan Surplus
·
March/2023
–
Present
In my admin assistant role, I organized stock and maintained accurate inventories, listed day sales and calculated overall daily profit, and assisted with online merchandising to optimize product presentation. I also managed shipping tasks, coordinated orders, tracked shipments, and ensured timely delivery, all while keeping operations smooth and aligned with daily goals.
