IT Operations Staff

Verified

$25/hr

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Outline

Looking for Full-Time work (8 hours/day) at $25/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Responsible & Hard Working Person

Skills & Experience

Experience highlights

IT Operations Staff

HAMED AL-QAHTANI UNIVERSAL MARKETS COMPANY · March/2014 – /

 Answering emails and customer inquiries using the company's email address.
 Creates a quote for a customer who’s sending in emails request for RFQ.
 Scan documents such as credit tax invoices, delivery notes and purchase orders copy.
 Follow up on payment via emails for all outstanding customer balances.
 Entering cash, credit, purchase and account data using Virtual Private Network (VPN Segment);
 Compiling, verifying accuracy and sorting information to prepare source data for computer

Senior Technical Support Engineer

ACTIONLABS I.T. SERVICES PHILIPPINES CORPORATION · September/2013 – Present

 Research and identify solutions to software and hardware issues;
 Diagnose and troubleshoot technical issues, including account setup and network configuration;
 Ask customers targeted questions to quickly understand the root of the problem;
 Track computer system issues through to resolution, within agreed time limits;
 Provide prompt and accurate feedback to customers;
 Ensure all issues are properly logged;
 Prioritize and manage several open issues at one time;
 Follow up with clie

CATV Technical Support Engineer

TRANSMISSION SPECIALISTS INCORPORATED · August/2013 – Present

 Installs cable television cables and equipment on customer's premise, using electrician's tools and test equipment: Measures television signal strength at utility pole, using electronic test equipment.

 Computes impedance of wire from pole to house to determine additional resistance needed for reducing signal to desired level.
 Installs terminal boxes and strings lead-in wires, using electrician's tools.
 Connects television set to cable system and evaluates incoming signal.
 Adjusts and

PC Broadband Technical Support Engineer

SKY CABLE CORP. / CORESERV MANAGEMENT INC. · September/2011 – Present

 Install, connect, reconnect, and disconnect, broadband equipment and service.
 Audit networks including ping tests, tracerouting and speed tests.
 Train customers on use of equipment.
 Troubleshoot and repair clients' broadband service and equipment including issues with coaxial cables, radio frequency and AC/DC transmissions.
 Maintain cable broadband systems by repairing, programming, and upgrading cable infrastructure.
 Perform major and minor preventive maintenance and repairs by trou

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