Skills
Human Resources > Onboarding
5-10 Years
Office and Administration > Quality Assurance
5-10 Years
Team Leadership
5-10 Years
Process improvement
2-5 Years
Communications
5-10 Years
Cash Management
2-5 Years
E-Commerce > Amazon > Inventory Management
2-5 Years
- Customer Service
10+ Years
MPS System
2-5 Years
Call
5-10 Years
Customer Issue Resolution
5-10 Years
Performance Management
5-10 Years
Retail Operations
2-5 Years
LOSS PREVENTION MANAGEMENT
2-5 Years
KPI Monitoring
2-5 Years
Experience highlights
Team Leader – Client Communications
NuVision International Services Philippines Corp.
·
January/2022
–
Present
Directed operations across live calls, chat, email, SMS. Managed team performance, SLAs, process improvements, complex escalations, KPIs, staffing, training, and quality audits.
Customer Service Representative
Foundever (Sykes Asia Inc.)
·
January/2019
–
Present
Managed omnichannel inquiries resolving complex cases in sales, warranty, bookings, leasing, loans, order processing. Exceeded QA and AHT targets consistently.
Store Supervisor
Franchise 8 Inc. (Circle K)
·
January/2017
–
Present
Oversaw retail operations, staff supervision, inventory control, cash management. Motivated team to achieve sales targets and enforced compliance protocols.
Barista & Food Service Representative
Orion Hotel & Café
·
June/2016
–
Present
Managed customer transactions, beverage preparation, and client inquiries in fast-paced environment.
Senior Barista / Store Team Leader
Crepe Amelie
·
January/2015
–
Present
Supervised floor staff, managed inventory, handled loss prevention. Provided exceptional customer service and operated POS systems.
