Skills
Communication skills, Hard working, Flexible, Adaptable and time management
5-10 Years
Experience highlights
Customer Service Representative
INTOUCHCX
·
August/2022
–
Present
Making a reservation for the guest hotel accommodation providing a refund and credits
Offering new discounts and promotions for the booking. Providing helpful information, answering questions, and responding to complaints Working with 3 skills, Email and Phones and chat.
Customer Care Representative
Telus International Digital Solutions
·
February/2022
–
Present
Making a reservation for the guest scooter rental. .Processing refunds and credits
Providing helpful information, answering questions, and responding to complaints
Working with 2 skills, Email and Phones.
Customer Service Representative
TELEPERFORMANCE PHILIPPINES
·
December/2021
–
Present
Providing helpful information, answering questions, and responding to complaints.
Offering new promotions and sales of new equipment and lines of service Doing some basic troubleshooting for devices and services Collecting Payment.
Customer Service Representative
Alorica Group
·
November/2019
–
Present
Same Account with Teleperformance
Telephone Sales Specialist
Fusion BPO Phil, Services
·
April/2017
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Present
Conducting marketing research by gathering customer feedback on product usage, which was then used by third-party partners for follow-up.