Customer Service Representative / Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Customer Service Excellence/Quality & Accuracy/Strong Communication/Tech-Savviness & Adaptability/Time Zone Flexibility

Skills & Experience

Skills

English Communication 5-10 Years

Data Entry 2-5 Years

customer service representative 5-10 Years

Email Management 2-5 Years

Zoom and google meet 5-10 Years

Experience highlights

Client Support Specialist/ Customer Service Representative

Ultimate Transport 123 · June/2022 – Present

• Takes Inbound & Outbound Calls
• Email Invoices & Bill of Lading to Customers
• File Tickets for Refunds & Damage Claims
• Call customers to gather feedback and encourage them to leave a review online.
• Schedule Meetings, Demo and manage Email.
• Used Canva & Capcut for Social Media Postings
• Worked in EST (Eastern Standard Time)

Customer Service Representative / Quality Analyst

United Parcel Services · May/2019 – Present

• Takes Inbound & Outbound Calls
• Track Package Statuses
• Investigate Lost & Missing Items
• File Damage Claims
• Quality Analyst
• Worked in EST (Eastern Standard Time)

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