Skills
Medical Billing Specialist
5-10 Years
HIPAA Compliance & Patient Data Security
10+ Years
Patient Accounts Representative
5-10 Years
Medical Billing & Claims Management
5-10 Years
Medical / Healthcare Administration
5-10 Years
Team Leadership
5-10 Years
Patient Care Coordinator
5-10 Years
Prior Authorization Specialist
5-10 Years
Accounts Receivable (A/R) Follow-Up
5-10 Years
SOP & Workflow Development
5-10 Years
Eligibility & Benefits Verification
5-10 Years
Experience highlights
Service Delivery Operations Manager
DOXA7 Solutions Inc.
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November/2022
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Present
Led 6 Team Leads and 180 remote employees, managing performance metrics, NPS targets, and client satisfaction. Designed SOPs, conducted performance reviews, and managed staffing continuity through capacity planning.
Team Leader II
DOXA7 Solutions Inc.
·
September/2021
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Present
Supervised 30-40 team members, monitored SLA performance metrics, conducted behavioral interviews for recruitment, and delivered quarterly partnership reviews with stakeholders.
Deputy Manager, Operations
GeBBS Healthcare Solutions (Philippines) Inc.
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April/2021
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Present
Managed 120-150 FTE healthcare revenue cycle operation for U.S. provider. Led project transitions, built performance scorecards, and partnered on attrition management and financial planning.
Assistant Manager, Operations
GeBBS Healthcare Solutions (Philippines) Inc.
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August/2018
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Present
Managed 70-80 FTE RCM operations team. Expanded client account from 10 to 45 staff, reduced denials 30% to 20%, achieved 97% quality scores, and created SOPs for workflow standardization.
Operations Supervisor
Assurant BPO Solutions / GeBBS Healthcare Solutions
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October/2014
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Present
Oversaw 20-40 person healthcare customer service team, tracked performance and quality compliance, resolved escalations, and created process documentation with Quality and Training teams.
