Bookkeeper | Virtual Assistant | Customer Success Specialist

Verified

$3/hr

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Outline

Looking for Freelance work (4 hours/day) at $3/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Detail-oriented and reliable Virtual Assistant with experience in customer support, documentation management, reporting, data accuracy, and administra

Skills & Experience

Skills

Customer Support ( EMAIL / VOICE) 2-5 Years

Virtual Administrative Support 2-5 Years

Book Keeping Less than 6 Months

Data & Admin: Microsoft Excel, Data Visualization, Pivot Tables, Microsoft Word, Document Formatting, Virtual Assistance. 2-5 Years

Experience highlights

Club Royale Representative

Royal Caribbean Intl · July/2025 – /

Maintained accurate customer records, processed account updates, verified
documentation, and ensured data accuracy in a high-volume environment
Booking support, manage reservations, resolve guest concerns, and deliver exceptional customer service to premium clients

TEAM LEADER/FLOOR LEADER

TSI · April/2024 – Present

Oversees daily operations, ensuring that agents adhere
to company policies and quality assurance.
Send email correspondences to clients inquiry and
escalations
Submits daily reports and administrative task to
managers
Update and create reports of daily performance tracker
Coach and monitor agents
Prepared reports, monitored quality metrics, maintained organized records,
coordinated workflows, create employee DTR, and ensured compliance with
operational procedures

Associate – Mortgage Insurance Tracking Account

TSI · November/2022 – Present

Handled customer inquiries and high call volumes while
ensuring customers feel valued and heard
Manage inbound and outbound calls
Maintain accurate records of customer interactions and
transactions

Customer Service Representative

Concentrix · July/2001 – Present

Answer inbound calls in a timely and friendly manner
Evaluate problems and complaints of the callers and
provide proper solutions
Records of customer interactions and transactions
Handled customer accounts, maintained CRM records, documented
transactions, and resolved inquiries efficiently.

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