Skills
Virtual Assistance
1-2 Years
Bookkeeper
2-5 Years
Data Encoding, data entry
1-2 Years
Experience highlights
Virtual Assistant / Bookkeeper
GP Hero
·
April/2024
–
Present
As a Healthcare Virtual Assistant and Bookkeeper, I was responsible for managing accounts payable and receivable, processing invoices, handling billing tasks, and maintaining accurate financial records. I ensured transactions were recorded correctly, monitored outstanding payments, and assisted with day-to-day bookkeeping activities. In addition to my bookkeeping responsibilities, I provided administrative support by managing patient records, processing documents, responding to emails.
Chat Support Representative
ECE Contact Centre
·
March/2023
–
Present
As a Chat and Email Support Specialist, I provided customer assistance by troubleshooting issues related to digital payments, account access, mobile application errors, and transaction discrepancies. I guided users in understanding and maximizing product features, including digital wallet and loan services, ensuring a positive customer experience. Additionally, I adhered to strict internal protocols for data protection, identity verification, and fraud prevention.
Branch Manager
Palawan Pawnshop
·
May/2018
–
Present
As a Branch Manager, I ensured compliance with company policies, operational procedures, and regulatory requirements while overseeing daily branch operations. I managed cash transactions, including inflows, outflows, and cash disbursements, ensuring accuracy and accountability. I developed and implemented marketing strategies to achieve daily, monthly, and annual sales targets for products and services. Additionally, I built and maintained strong client relationships to promote customer loyalty.
