Customer Service Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Professional Summary

Customer-focused BPO professional with 6+ years of experience in customer
service, technical support, airline reservations, and process training. Skilled in
supporting US-based customers across voice, chat, and digital channels while
maintaining accuracy, empathy, and professionalism in high-volume
environments. Currently a B1 Process Trainer for the United Airlines account at
Wipro Limited, with proven career progression from frontline agent to trainer.
Recognized for 100% CSAT, strong KPI performance, and leadership in coaching
and process documentation.

Skills & Experience

Skills

Telecommunication specialist 2-5 Years

Travel & Booking Coordination 2-5 Years

Customer Service Representative 5-10 Years

10+ Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 5-10 Years

CRM Systems 5-10 Years

Training & Coaching 2-5 Years

Performance Management 2-5 Years

Google Workspace 2-5 Years

• Technical Troubleshooting 5-10 Years

Experience highlights

Customer Service Representative / Chat & Technical Support

Concentrix, Inc. · January/2026 – Present

Customer-focused BPO role providing technical support and customer service across multiple channels.

B1 Process Trainer

Wipro Limited · May/2023 – Present

Facilitated onboarding, refresher training, and process updates for United Airlines account. Delivered coaching to improve CSAT, AHT, and quality scores. Provided real-time SME support during operations.

Provisional Process Trainer

Wipro Limited · December/2022 – Present

Managed flight reservations, booking modifications, cancellations, and inquiries. Delivered customer support via voice and chat. Maintained 100% CSAT while ensuring compliance and accuracy.

Reservation Agent

Wipro Limited · May/2019 – Present

Provided customer service and technical support via voice and chat. Assisted with account concerns, troubleshooting, and service inquiries. Handled escalated interactions with de-escalation techniques.

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