Skills
Customer Support > Chat Support > Amazon > Email Support
Less than 6 Months
Experience highlights
Customer Care Specialist
SpeerLaboratories
·
February/2013
–
Present
In this role, I provide chat and email support, efficiently addressing customer inquiries with fast and accurate responses. My responsibilities encompass managing social media accounts, including Facebook, Instagram, and TikTok. Additionally, I handle shipping, tracking, returns, and refunds, guiding customers through the order placement process, including coupon application. I am proficient in utilizing various platforms such as SnapEngage, Gorgias, Shopify, Magento, and ShipStation to manage
Sales Consultant
HMR Philippines
·
July/2011
–
Present
I am a customer-focused sales professional specializing in surplus and discounted merchandise. Skilled at assisting customers in finding value-for-money products, explaining features, and recommending the best options based on needs and budget. Ensures excellent customer service by providing product knowledge, handling inquiries, and building trust with shoppers. Experienced in merchandising, organizing inventory, and maintaining an attractive store layout to maximize sales. Adept at upselling,
