Skills
Customer Service - Call and Chat
2-5 Years
Software > API Development > Apollo
1-2 Years
1-2 Years
Kustomer
2-5 Years
JIRA
1-2 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Customer Support > Chat Support >Technical Support
2-5 Years
PayPal
2-5 Years
Marketing > Order Management
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
Customer Service > Gorgias > Shopify
5-10 Years
• Live Chat Support
2-5 Years
Experience highlights
CX Operations Associate
Coterie Diapers Inc.
·
February/2026
–
Present
Managed operational queues including subscriptions, fraud reviews, chargebacks, and order notifications. Investigated suspicious orders, managed quarantined orders in Staci, handled chargebacks via Chargeflow, and coordinated cross-functional resolutions.
Customer Experience Associate 3
Coterie Diapers Inc.
·
July/2022
–
Present
Progressed from Level 1 to Level 3 through performance and ownership. Supported customers via Kustomer across email/SMS, managed Shopify orders and refunds, handled escalations, and coordinated internal teams for issue resolution.
CSR / Email Support & Sales Associate
Blastable
·
January/2020
–
Present
Managed high-volume email support for multiple e-commerce clients. Prospected and qualified leads using Apollo while balancing sales and customer support responsibilities in remote environment.
Customer Support / E-commerce Support
FitTrack Inc.
·
January/2018
–
Present
Handled email, live chat, phone, and social media support in high-volume environment. Managed Shopify and PayPal tasks including refunds, order concerns, escalations, disputes, and chargebacks.
Virtual Assistant / Customer Support
VA / Customer Support – E-commerce Stores
·
January/2017
–
Present
Supported multiple e-commerce stores via email, chat, and phone. Performed supplier follow-ups, chargebacks, store management, data entry, social media support, and lead generation.
