Skills
Customer Service - Call and Chat
10+ Years
Property management assistant
2-5 Years
Travel Agent
6 Months to 1 Year
Experience highlights
Subject Matter Expert / Customer Service
TDCX Philippines
·
August/2020
–
Present
Partnered with Team Lead in Establishing performance expectations for the team, closely monitoring progress towards goals and offering constructive feedback as necessary. Boosted team productivity by introducing efficient work processes and regularly evaluating performance metrics.
Responding to guest inquiries, managing reservations, optimizing listings and managing reviews.
Senior Executive Administrator|
Virtualasting / Ecom-finity
·
October/2019
–
Present
-Maintained accurate budgeting and expense records to prevent financial
discrepancies
-Assisted in client acquisition via social media and email proposals
-Led training sessions for leadership teams and trainees in preparation for
client endorsements
-Supported HR in the recruitment process
Customer Service Healthcare Associate |
Optum Global Solutions
·
May/2017
–
Present
-Gathered customer/patient medication history for quarterly refills
-Recorded detailed prescription data, including name, quantity, amount, delivery dates, and addresses for informed purchase decisions
-Enhanced patient satisfaction with compassionate and attentive care
Mortgage Adviser |
First Source Solutions Ltd
·
August/2015
–
Present
- Addressed customer concerns and queries related to payments, account
information, contract renewals, and complaint resolutions
- Documented all information from customer and client calls, as well as
onsite service calls
- Negotiated with customers to resolve disputes and misunderstandings, successfully resolving conflicts to the satisfaction of both parties
Bank Specialist
JP Morgan Chase & Co
·
December/2014
–
Present
- Detected and verified fraudulent activities in account holder transactions, sending tickets for investigation and resolving issues
- Handled sensitive customer complaints and disputes with professionalism