Skills
Accounting > Financial Accounting > Analysis
2-5 Years
Team Leadership
2-5 Years
Data Analysis
2-5 Years
Conflict Resolution
5-10 Years
Microsoft Office Suite
5-10 Years
Coordination
5-10 Years
Customer Relationship Management
5-10 Years
Cost Estimate > Microsoft Excel
5-10 Years
Call
5-10 Years
Calendar Management > Scheduling
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Android
1-2 Years
• Technical Support & Troubleshooting
2-5 Years
Experience highlights
Pricer / Data Analyst
Direct Client
·
November/2025
–
Present
Analyzed pricing trends and competitor data using Microsoft Excel. Prepared pricing reports to identify revenue opportunities and optimized pricing structures using market insights.
Dispatcher & Appointment Setter
Direct Client
·
January/2023
–
/
Manages real-time service requests and dispatch operations. Prioritizes and assigns service calls to optimize efficiency and customer satisfaction while handling multiple client accounts.
Customer Service / Dispatcher / Appointment Setter
Outsourced
·
January/2023
–
Present
Central communication point between customers and field technicians. Managed high-pressure schedules with efficiency, optimizing routes and appointments while handling inbound/outbound calls.
Customer Service / Technical Support Expert
Asurion
·
January/2022
–
Present
Delivered technical support resolving device and network issues. Guided customers through claim processes with high performance metrics in resolution rate and customer satisfaction scores.
CSR / Team Leader Trainee / Program Ready Trainer
Concentrix
·
January/2018
–
Present
Resolved customer inquiries and escalations. Coached team members on systems and processes. Prepared reports, analyzed performance metrics, and collaborated with departments to improve service.
