Skills
Software > Zapier
1-2 Years
1-2 Years
Asana
1-2 Years
E-commerce Order Fulfillment > Order Entry > Order Processing
2-5 Years
Cost Estimate > Microsoft Excel
2-5 Years
CRM > Salesforce
2-5 Years
Customer service > Sales Representative > Customer Support
2-5 Years
Hubspot
2-5 Years
Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets
2-5 Years
CRM Administration
2-5 Years
Cross-Functional Collaboration
2-5 Years
Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management
2-5 Years
*Administrative Support -
5-10 Years
Experience highlights
Administrative Assistant
Financial Planning
·
April/2026
–
Present
Structured and maintained digital client records and documentation in cloud folder systems. Prepared pre-meeting documents and reviewed post-meeting notes. Delegated operational tasks and tracked progress. Generated insurance quotations for income protection, life, and trauma policies.
Account Support Specialist
Amazon
·
January/2026
–
Present
Investigated and resolved 15+ complex billing discrepancies daily in backend CRM system. Managed up to 3 concurrent chat interactions maintaining 85%+ satisfaction rate.
Insurance Administrative Assistant
The Insurance Pad
·
December/2023
–
Present
Managed and audited 1–5 account profiles weekly across AgencyZoom and HawkSoft platforms. Extracted and analyzed operational data using Excel and Google Sheets. Conducted CRM data audits and authored standardized SOPs.
Client & BDR Onboarding
Ibex Global Solutions
·
February/2023
–
Present
Managed onboarding workflows for clients and internal teams with 98% error-free configuration. Prepared and cleaned lead lists improving accuracy by 30%. Verified system readiness reducing campaign launch issues by 40%.
E-commerce Customer Support
Six Eleven Global Services
·
September/2022
–
Present
Managed 90–120+ daily customer inquiries via chat and email. Resolved complex order fulfillment issues with sub-5% escalation rate. Maintained accurate tracking records in CRM databases.
