Skills
Adaptability
10+ Years
Team Leadership
5-10 Years
Critical Thinking
5-10 Years
Communication
10+ Years
E-commerce Operations
2-5 Years
E-Commerce > Amazon > Inventory Management
2-5 Years
Client Relationship Management
5-10 Years
Customer service > Sales Representative > Customer Support
10+ Years
Cold Calling
2-5 Years
issue resolution
5-10 Years
escalation handling
2-5 Years
Performance Management
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Customer Service>Sales
5-10 Years
Experience highlights
Email Support
Firstbase LLC
·
May/2025
–
Present
Provided email support for equipment supply. Enhanced customer experience through warehouse inventory checking and client satisfaction initiatives.
Customer Care Associate
ProbeCX Philippines
·
January/2023
–
Present
Led retail and e-commerce customer support teams. Provided expert assistance during stressful situations, building customized solutions and maintaining 90% accuracy.
Senior Customer Experience Representative
TDCX Philippines
·
September/2021
–
Present
Resolved complex issues in Tier 2 escalations for retail and e-commerce. Established positive work environment and developed strong client relationships fostering trust.
Team Leader
Chronos Strategies HLK
·
August/2015
–
Present
Led back office department for medical supplies and equipment. Empowered team members through delegation, boosted client satisfaction, and increased equipment sales retention.
Senior POC
Metis Apax
·
November/2009
–
Present
Managed financial loans and grants operations. Completed daily cold calling, identified customer needs, and maximized conversion rates for business growth.
