Customer Service and Admin Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (10 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Professional Summary

I am a reliable and detail-oriented Customer Service and Administrative Assistant with several years of experience in the BPO industry. I have experience handling customer inquiries, resolving concerns, managing emails, data entry, scheduling, document organization, and coordinating daily administrative tasks.

I am comfortable using Microsoft Excel, Word, email, and various computer systems, and I can quickly learn new tools and processes. I am organized, patient, and able to manage multiple tasks while maintaining accuracy and professionalism.

I work well independently and as part of a team, and I always aim to provide excellent customer service and dependable administrative support. I am looking for a long-term opportunity where I can use my experience, continue learning, and help your business stay organized and efficient.

Skills & Experience

Skills

admi task, data entry VA, operations 2-5 Years

2-5 Years

Team Leadership Less than 6 Months

Communication 5-10 Years

Training Less than 6 Months

Market Research 1-2 Years

- Customer Service 5-10 Years

Cold Calling 1-2 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

*Administrative Support - 2-5 Years

Experience highlights

Cold Caller, Admin Assistant

Unified Generations and Partners · November/2023 – Present

Conducted cold calling campaigns and provided administrative support to the organization.

VIP Admin and Drop-point Admin

NCExpress (J&T Franchise) · March/2022 – Present

Managed VIP administrative tasks and drop-point operations for J&T franchise.

Sr. Customer Service Associate

Fusion BPO Services Philippines Inc. · January/2021 – Present

Handled customer inquiries, resolved concerns, and provided excellent customer support in BPO environment.

Market Researcher

Dynata Philippines Inc. · January/2020 – Present

Conducted market research activities and data collection for client campaigns.

Team Leader/Trainer

Japan Intertrade Call Center Corporation (JICC) · July/2019 – Present

Led team operations and provided training to customer service staff.

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