Customer Service Representative/ Technical Support

Verified

$5/hr

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Outline

Looking for Part-Time work (4 hours/day) at $5/hour

Associate Degree

English proficiency Native

Professional Summary

I'm a customer service and technical support professional with over 3 years of experience assisting customers through phone, chat, and email. I've worked in different industries, including telecommunications, travel, and technical support, which has helped me develop strong communication, problem-solving, and multitasking skills.

I'm comfortable working with tools like Salesforce, Avaya, RingCentral, Slack, Microsoft Teams, and Google Workspace. I enjoy staying organized, handling high volumes of customer interactions, and making sure every task is properly managed and documented.

I'm a quick learner, detail-oriented, and someone who takes pride in delivering quality work. I'm always open to learning new tools, improving my skills, and taking on new challenges. I'm looking for a long-term opportunity where I can contribute my experience, grow professionally, and become a reliable part of the team.

Skills & Experience

Skills

Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation 2-5 Years

Chat support 2-5 Years

- Customer Service 2-5 Years

Customer Support > Phone Support 2-5 Years

CRM > Salesforce 2-5 Years

Aws Less than 6 Months

Account Management 2-5 Years

Accounting > Accounts Payable > Billing Support 2-5 Years

E-commerce Order Fulfillment > Order Entry > Order Processing 2-5 Years

Office and Administration > Data Entry > Encoding > Troubleshooting 2-5 Years

Avaya 1-2 Years

Customer Support > Chat Support >Technical Support 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

Experience highlights

Technical Support

Foundever · April/2023 – Present

Travel Advisor

Teleperformance · November/2022 – Present

Assisted customers with travel rewards, loyalty programs, bookings, and account concerns. Handled hotel reservations, car rentals, and itinerary concerns with accurate information and positive customer experience.

Customer Support

Sutherland Ph · April/2022 – Present

Assisted T-Mobile customers with account, billing, mobile service, and device concerns. Provided technical troubleshooting, plan explanations, and account updates while maintaining quality standards.

Customer Support

iQor · September/2020 – Present

Handled customer inquiries via phone and email. Resolved account, order, billing, and product concerns with accurate information and professional approach. Escalated complex issues appropriately.

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