Research Analyst, Non-Voice Customer Service and Technical Support

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Experienced Research Analyst and Technical Support Specialist with expertise in content analysis and non-voice customer support.

Skills & Experience

Skills

Research & Data Analysis 5-10 Years

Non-Voice Customer Communication & Support 5-10 Years

Coordinator, data encoding, admin works 2-5 Years

Experience highlights

Research Analyst

Isentia · October/2018 – Present

Conducted research, monitored and analyzed media content, and produced accurate reports and summaries based on client requirements. Evaluated information from multiple sources, classified content, ensured data accuracy, and consistently met quality standards and deadlines while supporting client reporting and decision-making.

Non-Voice Customer Support Representative

CONCENTRIX CVG PHILIPPINES, INC. · October/2017 – Present

• Provided customer assistance through written communication channels.
• Resolved account and service concerns while maintaining quality and productivity metrics.
• Documented customer interactions accurately.

Administrative / Operations Staff

FIRST CORINTHIANS MULTI-PURPOSE · April/2016 – Present

• Handled administrative and operational support tasks.
• Prepared reports and maintained organized records.

Non-Voice Customer Support Representative

ALTIUS INSPIRO, INC · October/2012 – Present

• Provided customer support while consistently meeting company quality and productivity standards.
• Resolved customer concerns and maintained accurate documentation.
• Served as an Assistant Team Leader, supporting daily team operations and helping ensure performance targets were achieved.
• Acted as an Assistant New Hire Trainer, assisting in onboarding, coaching, and mentoring newly hired employees on company processes and best practices.

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