Knowledge Management & Digital Transformation Professional

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Postgraduate Degree

English proficiency Fluent

Professional Summary

I help teams organize knowledge, improve documentation, and build systems that make information easier to find, use, and maintain. My background in digital transformation, governance, business analysis, and knowledge management has shaped my approach to work: structured, practical, and focused on long-term value.

Over the years, I’ve worked in environments where knowledge capture, compliance, and operational clarity were important. That experience showed me how vital it is to create systems that not only store information but also make it valuable for decision-making, continuity, and collaboration.

Skills & Experience

Skills

Learning and Development 5-10 Years

Project & Operations Coordination 5-10 Years

Project & Operations Management 5-10 Years

Project & Program Management 5-10 Years

Knowledge Management and Documentation 5-10 Years

Experience highlights

Project Analyst

United Nations Development Programme · September/2023 – Present

· Coordinate ICT and digital governance projects, ensuring timely, high-quality deliverables.
· Analyze data to spot inefficiencies and risks, and document solutions.
· Reviewed documents for completeness and consistency before submission.
· Maintained organized records and shared files to support team accessibility and version control.
· Coordinated stakeholders to clarify needs and support execution.
· Improved workflows and digital governance using AI and collaboration tools.

Project Development Officer | Information Technology Officer

Department of Information and Communications Technology · July/2017 – Present

· Led requirements gathering and documentation for digital initiatives, creating BRDs, SOPs, and workflows.
· Documented processes, performed gap analysis, and recommended workflow improvements.
· Coordinated UAT, prepared materials, and consolidated feedback during implementation.
· Collaborated with teams to define requirements and align expectations.
· Standardized documentation practices for consistency and easy retrieval.
· Supported nationwide tech and system implementation projects

Technical Support Representative

Foundever Asia Inc (formerly Sykes Asia Inc.) · October/2016 – Present

• Provides Technical Support to internet and telephone customers.
• Managed and documented support cases per service standards, ensuring complete and accurate records.
• Coordinated with team leads to address escalations and balance workloads during peaks.

Special Science Teacher

Philippine Science High School – Central Visayas Campus · June/2015 – Present

• Delivered ICT and programming curricula, creating materials and assessments to build students’ digital skills.
• Managed class records and grades in line with school policies.

Programming Instructor

Iligan Computer Institute – Kapatagan Branch · June/2013 – Present

• Taught programming and data analysis through structured lessons and hands-on exercises.
• Tracked and documented student progress, providing feedback to support learning.

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