Experience highlights
Operations Manager
LK-BPO Made Easy
·
June/2022
–
Present
Supervise day-to-day operational activities across
departments.
Develop and implement process improvements to enhance
productivity and quality.
Monitor performance metrics and ensure compliance with
company standards.
Coordinate resource allocation, scheduling, and task
delegation.
Work closely with HR to manage staffing, training, and team
performance.
Review operational reports and propose solutions for
bottlenecks or inefficiencies.
Collaborate with management to align operations with
busines