Skills
Customer Support > Healthcare
2-5 Years
Customer Support > Insurance
2-5 Years
~Data Entry
5-10 Years
Customer Support > Customer Service > Auto insurance
2-5 Years
Applied Epic
2-5 Years
Office and Administration > Quality Assurance
5-10 Years
Safety
2-5 Years
Marketing > Content Creation > Research
5-10 Years
- Customer Service
5-10 Years
Database Management
5-10 Years
Report writing
2-5 Years
Data Validation
5-10 Years
Experience highlights
Insurance Assistant
U.S Risks, LLC (formerly Gumtree Wholesale Insurance Broker, Inc.)
·
August/2023
–
Present
Supported U.S. Commercial Lines insurance operations. Processed commercial auto quotes, endorsements, and policy changes using Applied Epic. Coordinated with clients and managed high-volume emails for quotes, loss runs, and policy documents.
Safety Associate
IQVIA
·
December/2020
–
Present
Processed high-volume ICSRs from intake and registration through data entry, quality review, submission, reconciliation, and archiving.
Performed medical data entry and validation covering adverse events, medications, procedures, laboratory results, and medical histories.
Managed Book-in, Triage, and Data Entry workflows while ensuring accurate case classification and processing.
Conducted quality checks and reconciliation to identify missing or inconsistent information before submission.
Sr. Reference File Maintainer Associate
IQVIA
·
July/2019
–
Present
Maintained Healthcare Professional and Healthcare Organization records for U.S. production. Reviewed, validated, and updated records for accuracy and completeness. Responded to client data inquiries and conducted outbound verification calls.
Customer Service Associate
Concentrix
·
July/2018
–
Present
Handled high volume inbound and outbound calls for an AT&T account, assisting customers with wireless number portability, SIM resets, phone activations, and basic troubleshooting. Resolved concerns professionally while consistently meeting KPIs and achieving 100% performance in Average Handling Time (AHT).
