Skills
Management Skills, Negotiation, Critical Thinking
2-5 Years
Experience highlights
Resolution Specialist - Tier 2
ADP Philippines Inc
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May/2023
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Promoted to Tech Analyst II at ADP in recognition of strong analytical performance and issue resolution expertise. Provided multi-channel technical support via chat, outbound calls, and email for ADP timekeeping and workforce management systems. Conducted detailed root cause analysis of timecard discrepancies, payroll-impacting errors, and system configuration issues, ensuring accurate calculation and validation of employee work hours in compliance with company policies and labor regulations.
