Skills
E-Commerce > Product Analysis
1-2 Years
Advertising > Google Analytics
6 Months to 1 Year
Professional Services > Management Services > Sales Management
5-10 Years
SEO
2-5 Years
2-5 Years
Team Leadership
5-10 Years
Analytics
5-10 Years
Content Strategy
2-5 Years
Vendor Management
2-5 Years
- Customer Service
5-10 Years
● Project Management
2-5 Years
Chat Support > Social Media Management
2-5 Years
E-commerce > Shopify > Order Fulfillment
1-2 Years
Customer Service > Gorgias > Shopify
1-2 Years
Human Resources > HR Management > Administrative Works > Operations Management
5-10 Years
Experience highlights
Customer Service Specialist
Meraki (UK E-commerce)
·
October/2023
–
Present
Delivered high-touch support for trade and retail clients, resolving escalations and optimizing service recovery. Managed end-to-end order fulfillment, shipment tracking, refunds, and identified cross-sell opportunities.
Operations Lead
DNA Behavior (SaaS)
·
January/2023
–
Present
Directed customer support operations and established KPIs for resolution efficiency. Provided project coordination and operational support to executive team and managed critical finance operations.
Project Manager & Social Media Manager
WhyNotResults
·
June/2022
–
Present
Orchestrated end-to-end content production workflows coordinating design and video teams. Engineered content repurposing strategies and analyzed campaign performance metrics for engagement growth.
Buying Administration Assistant
Curvy Pty Ltd
·
February/2021
–
Present
Maintained Shopify product catalogs with precision in attributes and visual asset management. Managed multi-vendor supplier relations and coordinated procurement schedules and inventory replenishment.
Acquisition Manager / Analytics, Sales and Customer Operations Lead
Beam and Go Pte Ltd
·
August/2015
–
Present
Led enterprise partner acquisition from pitch to relationship management. Built and scaled customer support and reseller teams. Developed reseller operations frameworks and leveraged SEO and market research for product expansion.
