Customer service/ Account Receivable specialist/ Technical Support / Email and Chat Support

Verified

$5/hr

Outline

Looking for Full-Time work (9 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Seeking a good opportunity in a good company that enables me to improve my skills, increase my practical experience, expand my knowledge.

Accounting > Accounts Receivable 1-2 Years

Hubstaff 1-2 Years

3CX 1-2 Years

Hubspot development 1-2 Years

Account Receivable

AbroadWorks Inc. · April/2024 – /

Financial Management: Managed full-cycle B2C collections and resolved complex disputes (chargebacks/citations) to secure cash flow.

Team Leadership: Served as PH-AR Champion and Weekend Supervisor, mentoring staff and overseeing 24/7 multi-departmental operations.

Systems & Efficiency: Expert in HubSpot, 3CX, and Hubstaff to track productivity and streamline cross-functional workflows.

Technical Support Representative

Concentrix · November/2024 – Present

Multichannel Troubleshooting: Resolved software, connectivity, and login issues via phone, chat, and email.

KPI Achievement: Consistently exceeded FCR, AHT, and CSAT targets in high-volume environments.

Documentation & Escalation: Managed CRM logging and collaborated with Engineering teams to resolve complex bugs.

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