Skills
Data Entry & Management
10+ Years
CRM Tools: Salesforce
10+ Years
Customer Support > Email & Chat Support
10+ Years
Customer Service & Retention
10+ Years
Microsoft Office Suite | QuickBooks
10+ Years
Experience highlights
Customer Service / Lead Generator
Royalty Group
·
January/2024
–
/
Led successful lead generation, built client base, and improved engagement.
CSR
oncentrix (Razer APAC)
·
October/2021
–
Present
Resolved complex issues, implemented CRM tools, and improved satisfaction.
CSR
Cimpress Philippines
·
January/2020
–
Present
Handled design queries, improved brand consistency, and fostered client ties.
CSR
Telus Philippines
·
April/2017
–
Present
Launched loyalty program, upsold telecom products, and troubleshot issues.
CSR
CCS (Roku Support)
·
December/2015
–
Present
Delivered billing/technical support and improved service via chat/phone.