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Davy Jones C.

Customer Service / Lead Generator

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer support professional with 10+ years in the BPO industry. Skilled in CRM tools, client engagement, and high-volume support. Proven ability to

Skills & Experience

Skills

Data Entry & Management 10+ Years
CRM Tools: Salesforce 10+ Years
Customer Support > Email & Chat Support 10+ Years
Customer Service & Retention 10+ Years
Microsoft Office Suite | QuickBooks 10+ Years

Experience highlights

Customer Service / Lead Generator
Royalty Group · January/2024 – /
Led successful lead generation, built client base, and improved engagement.
CSR
oncentrix (Razer APAC) · October/2021 – Present
Resolved complex issues, implemented CRM tools, and improved satisfaction.
CSR
Cimpress Philippines · January/2020 – Present
Handled design queries, improved brand consistency, and fostered client ties.
CSR
Telus Philippines · April/2017 – Present
Launched loyalty program, upsold telecom products, and troubleshot issues.
CSR
CCS (Roku Support) · December/2015 – Present
Delivered billing/technical support and improved service via chat/phone.
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