Customer Support Specialist

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Provide professional and friendly support to customers across multiple communication channels, including phone, email, live chat, and social media.

Skills & Experience

Skills

Office and Administration > Attention to Detail 2-5 Years

Office and Administration > Communication 2-5 Years

Office and Administration > Creative Problem Solving 2-5 Years

Customer service 2-5 Years

Crm software 2-5 Years

Experience highlights

Freelance Customer Support Executive

Innodata Knowledge Services, Inc. · September/2024 – /

Managed tickets, handled emails, and delivered exceptional customer service for the Waldo Photos Platform, a data
engineering company specializing in AI services for leading global enterprises. Consistently monitored and conducted
quality assurance on photos, ensuring accurate matching of images to corresponding event uploads for attendees.

Sr Contact Center Associate

Collective Solution · October/2023 – Present

Responded to service calls to inspect vehicles and perform necessary repairs for Agero's Roadside Assistance in the U.S.
Addressed customer inquiries, resolved issues efficiently, and maintained a professional and positive approach to ensure
customer satisfaction.

Technical Solutions Representative III

DXC Technology · February/2022 – Present

Handle and resolve employee password reset requests through phone, email, or chat while ensuring compliance with
organizational security protocols. Assist with basic troubleshooting for login issues, including password and multi-factor
authentication (MFA) concerns, and provide guidance for initial logins after a reset.

Associate IT-Helpdesk / Customer Service Representative

Sutherland Global Services · November/2019 – Present

Provided customer support for account setup, basic troubleshooting, and product inquiries, delivering technical assistance
through various communication channels. Managed invoice processing, monitored client payments, and resolved billing
discrepancies efficiently.

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