Skills
Investigation
2-5 Years
- Customer Service
5-10 Years
Email Communication
5-10 Years
Shipment Tracking
5-10 Years
Logistics & Shipping Coordination
2-5 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
5-10 Years
Customer Support > Inbound / Outbound
2-5 Years
Complaint resolution
5-10 Years
Customer Support > Email > Chat Support > Inbound Calls > Outbound Calls
2-5 Years
Online Reputation Management
Less than 6 Months
Experience highlights
Online Reputation Management Specialist
ORBIO WORLD
·
December/2025
–
/
Manage customer reviews and address complaints professionally. Conduct outbound calls to understand concerns and encourage review updates. Investigate complaints and share insights to inform service improvements.
Customer Support Specialist
ORBIO WORLD
·
September/2024
–
Present
Responded to customer emails on orders and service concerns. Investigated and resolved order-related complaints. Processed requests and coordinated with internal teams for issue resolution.
Tier 2 – Freight Investigator
PROBE CX
·
March/2021
–
Present
Investigated shipment inquiries by coordinating with depots nationwide. Followed up on issues and communicated updates via email and calls. Escalated unresolved cases and documented findings.
Customer Service Representative – Front of House
PROBE CX
·
August/2018
–
Present
Handled inbound/outbound calls for delivery inquiries. Assessed customer concerns and directed to relevant teams. Created inquiry records and documented interactions for follow-up support.
