Skills
Data Analysis
2-5 Years
5-10 Years
Chat support
2-5 Years
Administrative Tasks
5-10 Years
E-Commerce > Amazon > Inventory Management
2-5 Years
Verint
Less than 6 Months
- Customer Service
5-10 Years
Cost Estimate > Microsoft Excel
5-10 Years
Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets
2-5 Years
Ecommerce VA
2-5 Years
E-commerce > Shopify > Order Fulfillment
2-5 Years
Adobe Photoshop
1-2 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management
2-5 Years
Experience highlights
Real Time Analyst
Smiles on Demand by Vervent Philippines
·
December/2023
–
Present
Monitored real-time call queues and agent adherence across multiple BPO campaigns. Managed intraday workforce performance using Verint, NICE, Genesys, IEX, and Aspect tools.
Ecommerce VA
GAW / Honeybearbrand
·
June/2021
–
Present
Order fulfillment, shipment tracking, RMA process, inventory management, product sourcing, and marketplace listing on eBay, Amazon, and Walmart.
Call Center Representative
Smiles on Demand
·
February/2020
–
Present
Logistics, dispatch, and tracking operations for customer support and order management.
Workforce Analyst
PEAK Outsourcing
·
December/2018
–
Present
Managed FTE point of contact, FTE billing, and workforce planning for call center operations.
Reports Analyst
PEAK Outsourcing
·
September/2018
–
Present
Generated customer sales reports, daily total of day (DTD), and monthly to date (MTD) reports for management review.
