Customer Service Advocate

Verified

$5/hr

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Outline

Looking for Part-Time work (4 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

I have successfully handled a variety of accounts, such as Healthcare, collections, retail, and ecommerce, during my 3+ years of experience in BPO.

Skills & Experience

Skills

Customer Support > Customer Service > Fraud detection 1-2 Years

Customer Support > Healthcare 1-2 Years

Customer Service Representative Phone/Chat/Email Tier 1 2-5 Years

Typing, proofreading, Transcribing 2-5 Years

Customer Support > Ecommerce > Less than 6 Months

Experience highlights

Customer Service Representative

Teleperformance · April/2024 – /

The back office customer service representative is responsible for greeting and assisting customers, offering technical and administrative assistance to resolve issues, and effectively handling complaints.

Customer Service Associate

AMAZON · May/2023 – Present

• Responding to customer inquiries via phone, email, or chat.
• Assisting customers with orders, returns, and account-related issues.
• Resolving customers complaints in a timely and satisfactory manner.
• Processing customers orders and handling returns and exchanges.

Customer Service Representative

Concentrix · August/2020 – Present

• Providing patients with all the information they need to make informed decisions about their healthcare.
• Initiate outbound calls to delinquent customers to negotiate payments on accounts due.
• Collect payments on pre-charge off or early delinquent accounts to recover funds

Head Controller

Physics Research Sales and Services · February/2017 – Present

• Provide specialized clerical and administrative support to the accounting department.
• Monitor the number of hours of labor a construction project is using and the rates of the different workers who are at the site.
• Collect worker-related data, enter them into a spreadsheet, and pass that data along
to the accounting department.
• Inspect full detail and identify any inconsistencies on field.

Supervisor

Total Energy Consultancy (TEC) · January/2014 – Present

• Inspect all construction sites to ensure appropriate quality control on all process and coordinate with various teams.
• Responsible for supervising the contractors and staff while maintaining a safe work environment.
• Evaluate and gather all manpower requirements for projects and maintain knowledge on all specialty equipment required for projects.
• Delegate work to employees, track progress and provide constructive feedback throughout projects.
• Address problems with work quality, issues b

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