Skills
Desktop support engineer
10+ Years
Experience highlights
Desktop Support/Team Lead
National Trade Union Congress (NTUC)
·
June/2022
–
Present
Led a team of desktop support technicians, overseeing daily operations and ensuring timely resolution of technical issues. Provided advanced support for hardware, software, and network-related problems, while coordinating with other IT teams to maintain system performance and user satisfaction. Managed workload distribution, mentored team members, and maintained documentation and service standards.
Desktop Support Team Lead
Capitaland LTD.
·
February/2017
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Present
Led a team of desktop support engineers, overseeing daily operations and ensuring timely resolution of hardware, software, and network issues. Provided technical guidance, managed support tickets, coordinated with other IT teams, and maintained high levels of customer satisfaction through effective communication and service delivery.
Desktop Engineer
Khoo Teck Phuat Hospital
·
February/2015
–
Present
Provided onsite and remote IT support for hospital staff, covering hardware and software issues across medical IT equipment.
Desktop Engineer
Temasek Primary School
·
February/2013
–
Present
Delivered onsite and remote IT support to teachers and students, ensuring timely resolution of technical issues.
