Skills
Customer Support > Chat Support
5-10 Years
Customer Support > Email Support
5-10 Years
Customer Support > Phone Support > English Speaking
10+ Years
CUSTOMER SERVICE ASSOCIATE FOR TRAVEL RESERVATIONS(HOTEL,CAR,FLIGHTS)
2-5 Years
Subject Matter Expert
Less than 6 Months
Stripe
2-5 Years
google suite & microsoft office and zoom, teams, skype, monday board, calendar, etc
5-10 Years
Zendesk Software, Canva, Email, Slack, Ring Central, MS Office , Dropbox , Calendly
5-10 Years
Confluence
2-5 Years
Experience highlights
Account Specialist - Stripe
TDCX Malaysia
·
September/2023
–
Present
Through Year 2025: Provided multi-channel support to Stripe users via phone, chat, and email using Salesforce, Case Studio, and Twilio. Assisted with account verification, payout delays, payment disputes, fraud checks, and API-related issues through the Stripe Dashboard and API. Reviewed merchant documents for KYC compliance, resolved payment failures, escalated fraud and technical concerns to Risk or Engineering teams, & guided merchants using Stripe API documentation and troubleshooting tools.
Customer Service Representative - FabFitFun
Awesome OS, Inc.
·
October/2020
–
Present
Assisted customers via phone, email, and chat with subscription management, billing concerns, account inquiries, and seasonal box customization. Handled order changes, cancellations, refunds, replacements, and shipping updates while resolving delivery issues with logistics teams. Guided members through renewals, add-ons, and billing cycles, provided product information, and managed customer cases using Zendesk, Gladly, Recurly, and Admin tools.
Non-Voice Retention Specialist - Micro Focus (Keto India)
Flatworld Solutions, Inc.
·
March/2019
–
Present
Managed customer support through email, live chat, and Facebook messages while meeting response time and quality targets. Assisted customers with product inquiries, subscriptions, billing concerns, and order requests, including modifications, cancellations, refunds, and shipping updates. Used Zendesk to track and document customer interactions and resolutions, while handling social media support and engagement through NapoleonCat.
Account Specialist – AT&T (CLG and ISM)
VXI Global Holdings, Inc.
·
May/2019
–
Present
Assisted AT&T customers with billing, account management, retention, and service inquiries for CLG & ISM accounts. Retained customers by offering discounts, promotions, and plan adjustments to reduce cancellations. Supported inquiries related to wireless, internet, DIRECTV, & NFL Sunday Ticket subscriptions, including billing and troubleshooting concerns. Handled cancellation requests professionally while using multiple CRM and internal AT&T systems to manage accounts and document interactions.
Account Specialist – AT&T ISM
Sutherland Global, Inc.
·
October/2019
–
Present
Handled inbound calls and assisted customers with billing inquiries, service modifications, account changes, setup, and activations. Reviewed account history, service plans, and usage while explaining charges and resolving billing disputes. Assisted with past-due concerns, autopay enrollment, wireless service orders, and recommended upgraded plans or devices. Also provided troubleshooting support for network issues, device activation, and internet connectivity problems.
