Xero-Certified Bookkeeping VA | 20+ Years of Customer Support & Remote Administrative Experience

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I'm a remote-work professional with 20+ years in customer support, virtual assistance, and workforce operations, serving clients in the U.S., UK, Australia, and Singapore. My background spans CSR/technical support, VA work (email support, VIP account management, prospect research). In 2026, I completed dedicated Australian bookkeeping training, earning my Xero Certified Associate credential along with QuickBooks Online certification. That added bookkeeping and financial admin to my skill set on top of my support and VA background.

I'm looking for full-time remote work as a CSR, Virtual Assistant, Bookkeeper, or Workforce Analyst.

Skills & Experience

Skills

Workforce / Scheduler 2-5 Years

Data Analysis 2-5 Years

Web research 5-10 Years

Document Management 5-10 Years

Market Research 5-10 Years

Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant 10+ Years

~Data Entry 5-10 Years

- Customer Service 10+ Years

Client Relations 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 10+ Years

COMPLIANCE MANAGEMENT 2-5 Years

Human Resources > HR Management > Administrative Works > Operations Management 2-5 Years

Experience highlights

Marketing Research Assistant / Virtual Assistant

Gnosis Pte. Ltd. · March/2014 – Present

Executed data entry, prospect research, and due diligence reporting for non-profit organizations. Managed secure information gathering and web research for institutional donor profiles. Provided email/chat support with document management and web content updates.

Virtual Assistant

Wealthfarm · February/2013 – Present

Organized and audited sensitive financial documents for compliance. Managed high-value VIP client accounts with premium administrative service. Spearheaded onboarding and operational training of new virtual assistant staff.

Virtual Assistant

Blackberry Cars · May/2011 – Present

Provided first-line email customer service handling worldwide client inquiries and product troubleshooting. Managed customer concerns professionally with quality communication.

Operations Management Desk Analyst (Workforce)

Sykes Asia Inc. · June/2008 – Present

Managed workforce scheduling and reporting with staffing coordination. Analyzed operational data and performance metrics to identify and escalate performance-impacting issues.

Operations Desk Officer

Sykes Asia Inc. · January/2002 – Present

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